Some Leadership Insight from Pepsi

14 05 2008

"Great bosses are the accelerator of high-potential employees. Bad bosses are the biggest decelerator. Bosses should be coaches and motivators," Pepsi Bottling CEO Eric Foss says.

Eric Foss is a cousin to one of our elders, the CEO of Pepsi Bottling Company…and the guy who hooked us up with incredible seats for the Red Sox game in Boston during our elder retreat out there.  Recently, he was featured in an interview with USA Today because their track record has been so healthy at developing loyal/long-term leaders. 

Click here to read the article.  I think there is good stuff for all leaders in there, including church leaders.





What elders are not…

7 05 2008

Sometimes the best thing you can do in defining who you are is to define who you are not.  It gives you a framework to function within.  With that in mind, on our retreat our elders spent some time looking at what our role is at Suncrest…and some of what it isn’t.  Here’s the list (again, this is always in process).

1.  We are not the complaint department.  We don’t get this a lot, but it does happen from time to time.  Maybe it’s because some people have been in unhealthy churches, but it always surprises us when someone thinks the elders (or an elder) are the first place they think of to express a complaint about the church.  If it is a complaint with our mission or our values, then that makes sense.  If it is anything else, since we are giving attention to “process” (previous post), there are other avenues to explore before the elders will even listen to a complaint.  Those always begin with the person immediately responsible for the area someone is struggling with.

2.  We are not the staff/Lead Pastor.  Healthy attention to our proper roles help Suncrest stay healthy.  We arent’ trying to create silos and collaboration does exist between staff and elders, but ultimately there is a spirit of unity because we don’t step on each others toes.  Suncrest is…elder guided - staff led.  The staff are best prepared (by experience/education/time) to strategize and lead in the direction set by the elders. 

3.  We are not the Business Management Team.  I love this about our elders…we never talk about detailed money issues, facilities issues, etc.  We have a team that serves Suncrest by making sure all of those bases are covered in a healthy way.  That is their expertise.  Again, process is important.  Our elders set the priorities for our ministry so we know what needs to be funded, but it is up to the BMT to figure out how to do it or communicate the potential trade-offs. I sat in our BMT meeting a few months ago and told the team I was thankful for them because it meant all the things on their agenda did not need to be on the elders agenda!

4.  We are not the communion delivery team, after-service counseling team, communion mediation team, etc.  I thought this was an interesting one, so follow the development of this.  Like many churches, when there is a need that seems to have a decidedly pastoral or spiritual tone to it, we might look to our elders to step up and lead/develop those areas.  Our elders have been great to do this! 

Unfortunately, after leading the development of these initiatives, sometimes churches make an unconscious shift to thinking those things are “elder jobs”.    We thought it was good to clarify that these are not elder jobs and that often elders are working to reproduce others to serve in these areas.  Two important distinctions: (1) You do not have to be an elder to do these things. And… (2) Not all elders need to do these things (instead it may often be based on personal giftedness).  As these develop, while elders may choose to serve on teams like these, they will only do so because of their gifts/passion…not because “that’s what elders do”.

5.  We do not have individual authority as elders.  This is slightly different than the previous ones in the list in that it is not a category, but a principle.  It is super-important.  Biblically and at Suncrest, elders are accountable to God for the health of the church they oversee.  Since they are accountable for that, they also have a great deal of authority/responsibility.  But we believe it is helpful to clarify that such “authority” is only as group. 

None of us has that authority individually.  On elder-issues, we speak as a group or we don’t speak at all.  Sometimes it is even necessary for us to clarify that in conversation where various church issues might come up.  We’ll say something like, “I’ll give you my perspective, but don’t take this as a declaration from the elders.”  It also helps in volunteer roles.  For example if one of the elders is a student ministry volunteer, in that role he is under the responsibility/authority of our student pastor and the volunteer (elder or not) should follow his lead. 

That’s about it for posts on our elders retreat.  Until next year…

 





What do Suncrest elders do?

7 05 2008

This follows up on the previous post about “what elders do”.  After we landed on some big picture stuff (Guard and Guide; Doctrine, Direction, Discipline), we wanted to make sure we talked about where the elders could embody “excellence” as elders.  2008 is a year where we are emphasizing excellence at all levels of our ministry.

I think any time you are in a position of authority/responsibility (I think those two words should be essentially the same thing), there could be the temptation to be “the excellence police” — to sit on our perch and point out where excellence isn’t happening.  But great leaders always hold themselves to the highest of standards first.

So, here are some areas where we thought it was right for us elders to make sure we are excellent!

1.  Attention to Process (not just perspective)…Suncrest is a place that is open to almost any conversation.  If you have a different perspective on something, we welcome talking about it, learning what there is to be learned, maybe even disagreeing about it in a respectful way.  This could be about anything — a biblical issue, the way we program our worship service, our vision for planting churches, etc.  So, I think we are healthy in that way.

In my opinion, the big difference between healthy churches and unhealthy ones are HOW those different perspectives or disagreements are PROCESSED.  For example, if someone has a complaint about a staff member, I won’t even listen to it unless they have already addressed it personally with the staff member.  It’s the right and respectful way to process that.  And our elders are committed to handling issues that come up in the same way — with attention to both the issue at hand…and attention to the right way to handle the issue at hand.

2.  Help Staff (and key volunteers) lead…Our elders constantly guard themselves against micromanaging me or our staff.  And they do a great job at that.  Additionally, we talk about how we can help someone win.  Might be praying for someone.  Might be encouraging them.  Might mean supporting them or resourcing them.

3.  Responsiveness…The amount of time that passes and level of engagement with a request or issue are powerful tools that set a tone for how we elder.  If the church or the staff ever get the sense they are “blown off” by the elders or the elders were inattentive to their issue, it undermines credibility…fast.  We will be proactive.

4. Care for Suncrest as a whole while not missing care for people one by one.  Elders are shepherds.  And in a church our size that can mean two entirely different things.  First, our elders shepherd Suncrest as a whole.  We guard and guide the church and specifically make sure processes are in place (like community groups) to shepherd every person who will take reasonable steps to connect with our church.

At the same time, our elders should shepherd people one-by-one.  It’s not as if we divide up the church so each person has “their elder” to care for them, but elders live with their antenna up to people and their needs.  And anytime they come across someone they can encourage, care for, pray with, etc. we should have a bent toward acting on those opportunities.

5.  Embody/Model the mission and values of Suncrest…Our elders lead by example first.  At  Suncrest, that means our elders lives need to reflect what we say is important.  No one will be perfect in this, but we should all be strong and growing. 

Key Questions:  (Mission) Am I putting myself in positions where God can use me to change lives?  If living out the 4C’s (cultivate, connect, contribute, care) is our picture of spiritual maturity, are they reflected in my life?  What other key values are there or what newly emphasized values (such as reproducing leadership) do I need to embody if I expect Suncrest to shift this direction as a whole? 

 





Exponential Conference Resources

30 04 2008

Expo08

We sent some our East Campus launch staff to the Exponential Conference last week.  I could feel the buzz from Orlando all the way up here in Chicago.

Doug Gamble gave us an update in staff meeting yesterday and I’m trying to figure out how we can send a leadership group next year.  It was inspiring to hear Doug describe the energy from a movement that is growing (and growing exponentially!) to launch new churches and new campuses of existing churches.

Suncrest actually hosted this conference 4 years ago and had a few hundred people here.  This year…2800!

One of the things I’m most proud of from guys/leaders in my generation is that it seems there is a real spirit of sharing as many resources as possible with one another for as cheaply as possible.  Much of it is even open-sourced for free.  People could get rich off selling this stuff if they wanted to, but they don’t.  They want to share what they are learning and developing with as many people as possible so all churches and leaders will benefit.

In addition to being free, these leaders teach both formally in leading conference sessions, but are also willing to be informal and candid behind the scenes.  The authenticity is powerful.  Below is a link from Dave Ferguson’s blog with some of that FREE video.

Click here for links to some really candid interviews with leaders in the church planting world.

 





Blog Stats

20 04 2008

I think my motives were pure in starting this blog…I want to get word out about some things I am experiencing or I am learning.  I know a variety of people read it…family members, staff members, Suncrest people, major sports figures, a few people who are critical of me or Suncrest (but want to keep tabs), and old college friends.  OK, maybe not the sports figures.

Anyway, I think every blogging interface has a chance for you to view your stats.  Seems kind of narcissistic, doesn’t it?  WordPress (my interface) is free and pretty basic, so i used to just see how many people visited the page each day or week or whatever. 

A few weeks ago, WordPress expanded that and it shows more stuff now.  Most of it would be boring to you, but it was interesting to see which of my posts historically have been viewed a lot…and which ones have been duds.

Everything pretty much made sense to me.  When I got linked from Dave Ferguson’s blog…my stats go up.  When I haven’t posted for a while, my stats go down.  There was only one wildly crazy exception to my expectations…and here it is:

I posted something on God answering prayers for miracles in June of last year after our elders had prayed for such.  And that specific posting has now been viewed over 1300 times.  Trust me, my blog doesn’t get outreagous traffic and the 2nd highest posting number was way…way…way less than that. 

So for what it’s worth…if it could be helpful to you and you missed it the first time, here’s the posting:  http://greglee.wordpress.com/2007/06/24/praying-for-a-miraclepart-2/

By the way, the lady we prayed for has had great success in her cancer battle.





On the road again

12 04 2008

This week has felt like a month to me.  I had lunch with Jenny, Jack, and Abby Sunday after church and then headed for the airport. 

On Monday, I was with our church plant in Boston to meet with their management team and I just have to tell you how incredible this church is.  They set new attendance records every week.  They had a higher attendance on Sunday than they even did on Easter…317 people!  What they are doing is unheard of in urban church planting circles.  Your generosity has made this possible.  Most of you know our church “tithes” 10% to give to causes beyond ourselves and out of that we have committed $50,000 over 5 years to launch this church.  God is using your gifts here…and beyond.

On Tuesday, I was in the office and had my usual Tuesday of meetings before heading out to coach Jack’s first soccer practice.  That was a blast!

On Wednesday I was in Dallas (where I’m typing this from here Friday morning) for an opportunity I don’t deserve.  I was invited to gather with 12 pastors from around the country who are (1) leading large churches and (2) are under a certain age.  It’s called Next Generation Leadership Community and is hosted by Leadership Network.  It was 48 hours of insightful and challenging conversations.  I’ll reflect more on it over the next couple weeks here if you want details.

The best part and worse part of my trip – I left my cell phone in my car at Midway!!!  It was a sick feeling for the first few hours, but I have actually quite enjoyed it.  Since I am experiencing some signs of withdrawal at this stage, I’ll be glad to get it this afternoon when I land back in Chicago.





Suncrest Update

8 08 2007

suncrest-logo.jpg 

Hey Suncrest,

I’m missing you! 

Last time I wrote I was on my way back from a family vacation.  Since then, it’s literally just been more planes, trains, and automobiles.  I got back on Friday the 20th in time to do a wedding rehearsal and some laundry – then went to the airport Saturday after the wedding with 2 Suncrest High School Students to spend 5 days in New England.  I was teaching out there on leadership and church planting to some top-tier high school students from around the country.  I also got to worship at the new church we started in Boston – www.reunionboston.com – a very inspiring experience! 

I landed back at O’Hare last Thursday night and in the next 72 hours, I managed to get out of town with just Jenny for one night, go to a wedding reception, a graduation party, to the beach with our kids, and worship at Suncrest in both Student Life worship at 10:00 and with the adults at the 11:30 service. 

In that time frame I also had a very enlightening experience.  In the 11:30 service Sunday, we had some “secret shoppers” at Suncrest.  This was a group of 7 people who currently don’t go to church who agreed to come and give us their feedback (as long as I was buying lunch!).  This was the first time I’ve done this, but it won’t be the last because their feedback to me was so beneficial:

·         It was encouraging - we blew away their expectations with the music and the warmth/friendliness factor.

·         It was insightful – they told me about things they didn’t understand, why they did or didn’t do things like fill out the tear-off panel, visit the welcome center, go to the bookstore, etc.

·         It was challenging – They had some great constructive criticism of some elements they experienced.

·         It was confusing – Really, it was a reminder that different people have different preferences – what some people really liked, others didn’t and vice-versa.  Suncrest has never been a place that has tried to “please everyone”, understanding that is impossible so this was a good reminder.

·         It was convicting – I might write more about this sometime, but more than anything the conversation at lunch convicted me…again…and more than ever…that our sensitivity to unchurched people needs to stay at zenith levels.  The stakes are high – no less than people’s eternity hangs in the balance!! 

I can’t wait for this Sunday.  The Sunday we emphasize our commitment to being a church that starts other churches is a highlight of the summer.  This year we have one of the most dynamic speakers I’ve ever heard coming…you won’t want to miss it!  The new church he is starting is in Tampa, Florida. 

And even more important…we will receive a special offering to give this new church a much needed-boost as they launch.  Please come prepared to give generously in addition to your regular offerings. 

See you Sunday. 

Greg





A quiet entrance to blogging

7 06 2007

I’m giving in to the pressure…to begin blogging.  But I’m not announcing it.  I probably will at some stage, but I first need to see how it really will go and if I actually do it with consistency.

 A lot of people have suggestted I do it…as a way to stay connected with Suncrest (as it grows), other leaders (as we collaborate). 

Some friends and family can stay in touch better too. 

So, we’ll see…